Wednesday, December 30, 2015

Cell phone service for about $40 per YEAR

Yes, that is per year (not per month) – it is not a typo.  I will admit from the start that $40 per year will not get you one of those “all you can eat” buffet style cell plans.  $40 per year is about what I’ve paid for the past year for very infrequent voice, text and data – yup, that $40 is even using a smart phone.

I’ve posted previously of my disenchantment with both AT&T and T-Mobile and introduced my migration to a MVNO, Airvoice Wireless.  Well, it’s been about a year now and I can tell you it has been terrific!  In fact it has been so good that I also opened cell phone service for my son so that he can make occasional calls from school for pick up, etc.  Here’s why I’m loving it (it’s pretty simple)*:

1.  Cost – As stated I infrequently use voice, text and data, but I want the option to any of the 3 when I’m on the go.  I spend $10 for 90 days with Airvoice… so do the simple math 4 x 90 = 360 (almost 1 year) for 4 x $10 = $40!  They deduct $1 each month for service, 10 cents per minute or per text and data priced by the kilobyte – that’s no biggie and well worth it.  Even AT&T’s Go Phone and Tracfone run about $100 per year.

2. Customer Service – Sit down for this one – With Airvoice Wireless, you can routinely and timely get through to a live operator who speaks fluent English.  Yes, I’ve done it.  I’ve called customer service about 3 or 4 times and each time got through in a very reasonable amount of time (no crazy automated phone systems) and they could clearly understand what I was saying and vice versa.  Woeee- instead of having cheap phone service, one would think that you should be paying a premium.

In my experience, I have not found another cell phone provider that provides both of these qualities consistently.  While I am a more than satisfied customer and hope to be a customer for a long time, I will discuss a few things that others may want to consider.

1.  Phone configuration – this is not hard to do, but necessary and some phones (models) work better than others.  A review of the Airvoice site will give you good idea of what may be good choices.

2.  Record keeping – it would be nice if you could go online and view calls to and from your phone account.  This will be a show stopper for some people.  It is not a big deal for me as the calls I make via cell phone are brief and infrequent and not of the nature where I need to know the date and time of the call.  (Note: You can see this information in your phone's call history).  I would put this as an opportunity for improvement for Airvoice.

3.  Account management – You can check your balance on your phone but not online.  You must refill online, but can’t on your phone.  I’d like to be able to go online to see my account balance and when it expires.  Airvoice does not offer auto-refill for the $10 for 90 days purchase (I wish they did).

*This post is purely the opinion of the author.  My only affiliation with Airvoice Wireless is as a customer.  I have not and will not receive any compensation whatsoever for this review.

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